• Terms and Conditions - Rapids Jet

    Terms
    & Conditions

Rapids Jet Cancellation / Refund Policy

Cancellations – Rapids Jet reserves the right to cancel any service as a result of weather conditions, insufficient reservations; or any other unforeseen event or circumstance.

Refunds – are entirely at the discretion of Rapids Jet. Each case will be dealt with on an individual basis.
In the event of a ‘No Show, No Contact’ by the client no refund will be given.

If the client is at Rapids Jet river base waiting to board the boat and Rapids Jet cancels the trip due to bad weather or mechanical breakdown, a refund will be given to the client. If the client has booked through an independent booking agent we will authorize a refund, and the refund will have to come from the booking agent minus their booking charges.

TERMS OF USE

Rapids Jet Limited makes this web, including all information, files, text, graphics, software, and products available for your use subject to the terms and conditions set forth in this page and any changes to this document that we may publish from time to time (collectively, the “Terms of Use”).

Copyright, trademark, patent, and/or other intellectual property laws protect the Materials in this web, as well as their selection and arrangement. Any unauthorized use of the Materials may violate such laws and the Terms of Use. You agree not to copy, republish, frame, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on this web, its Materials, or its selection and arrangement, except as expressly authorized herein.

This web may not be modified or altered in any way.

This web may not be distributed or sold, rented, leased, or licensed to others.

You may not remove any copyright or other proprietary notices contained in the Rapids Jet Limited Content and User Content.

Rapids Jet Limited reserves the right to revoke the authorization to view, download, and print this web at any time, and any such use shall be discontinued immediately upon notice from Rapids Jet Limited.

DISCLAIMER

The information in this website is general in nature only. Although the information in this website is believed to be accurate, no liability (whether as a result of negligence or otherwise) is accepted for any loss of any kind that may arise from actions based on the contents of this website.

TRADEMARK

The trademarks, logos, and service marks (“Marks”) displayed in this web are the property of Rapids Jet Limited or other third parties. You are not permitted to use the Marks without the prior written consent of Rapids Jet Limited or such third party that may own the Marks. Rapids Jet Taupo, New Zealand logo are trademarks of Rapids Jet Limited.

GOVERNING LAW

By accessing this Site, you and Rapids Jet Limited agree that all matters relating to your access to, or use of, this web shall be governed by the statutes and laws of New Zealand, without regard to the conflicts of laws principles thereof. You and Rapids Jet Limited also agree and hereby submit to the exclusive personal jurisdiction and venue of the Supreme Court of Auckland with respect to such matters.

PRICING

This website contains price information. The price advertised may not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand, we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed. So if you purchase on this website, you will always be charged the equivalent in New Zealand dollars at the bank exchange rate of the day.

LANGUAGE

It is the express wish of the parties that the Terms of Use and all related webs have been drawn up in English.

 

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website (the “Site”).

ENGAGEMENT

Depending on your actions we may collect the following personal information, including information about your:

  • Name and other Contact Information
  • Location
  • Interactions with us or the Site
  • Device/Browser information
  • Billing or Purchase information

COMPLIANCE

We request and collect your personal information in order to:

  • Help us improve and optimise the Site
  • Asses the success of our marketing and advertising campaigns
  • Process your bookings of purchases through the Site
  • Send you a reply from a contact form submission or newsletter signup

Providing some information is optional. If you choose not to enter a certain type of information, we’ll be unable to provide certain services to you.

DATA SHARING & BEHAVIOURAL ADVERTISING

We share your Personal Information with Google Analytics to help us understand how our visitors use the Site.

You can read more about how Google uses your Personal Information here and you can also opt-out of Google Analytics here.

We also use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising via the following links;
Facebook Opt-OutGoogle Opt-OutBing Opt-OutLinkedIn Opt-Out.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal. For more general information on cookies and how to disable them, see Cookies and You.

YOUR RIGHTS

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us.

COOKIE POLICY

WHAT ARE COOKIES

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies and how to disable them, see Cookies and You.

HOW WE USE COOKIES

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

DISABLING COOKIES

You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site.

THE COOKIES WE SET

Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Booking processing related cookies
This site offers e-commerce and payment facilities and some cookies are essential to ensure that your booking is remembered between pages so that we can process it properly.

Forms related cookies
When you submit data to through a form such as those found on contact pages cookies may be set to remember your user details for future correspondence.

Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we are a business it’s important for us to understand statistics about how many of the visitors to our site actually make a booking and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work we will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

  • A must do when in Taupō, was a fantastic ride and the staff are wonderful. Will be looking forward to doing this again!

    Janet & Greg - Auckland, 2021

  • Wow, an epic day full of action and incredible jetboating. Loved it! You guys rock.

    Mike McVey - Gisborne NZ

Looking for a special gift for Mum this Mother's Day? Treat her to an epic Jet Boat experience here at Rapids Jet, Taupō, we'll make sure she leaves full of adrenalin and smiling ear to ear! Purchase gift vouchers here:
Experience the powerful Nga Awa Purua rapids, where your driver surfs the Jet Boat on standing waves🌊🌊🌊 #rapidsjet #lovetaupoNZ
School holidays are here🥳 Bring the family to Rapids Jet and experience NZ's only white-water jet boating adventure and Taupo's best kept secret👌 #dosomethingautumn #rapidsjet #lovetaupoNZ
There were many smiles on the Waikato River today! 🚤💦 😁 Family fun times! 💙 #rapidsjet #LoveTaupoNZ
When visiting Taupō make sure to stop by Wairakei Terraces and Thermal Health Spa 📍 SH1, Wairakei, Taupō 📅 Open daily ⏰ 8.30am - 8.30pm ♨️ 3 Thermal adult - only pools 14yrs+ 💆‍♀️ Spa Treatments 🚶 Terrace walk 🍦 Cafeteria 📸#wairakeiterraces #DoSomethingAutumn #lovetauponz
The Jet Boat is a New Zealand icon, and jet boating is a favourite activity for kiwis🤩 Fun for all ages 5yrs + Our Drivers love to share their stories of the Awa (river) with our Manuhiri (guests) 💙 #RapidsJet #dosomethingautumnnz #DoSomethingAutumn
Experience the thrill of 'surfing' on the pressure waves of the famous Nga Awa Purua Rapids🌊🤙 #Rapidsjet #lovetauponz
#Didyouknow on our tour you will see the location of where some well known movies were filmed. Sharing our stories and connecting with our Manuhiri (Guests) #DoSomethingNewNZ #rapidsjet
#TGIF The weekend is nearly here, time to go jet boating🌊🚤💙
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